{"xsrfToken":"2615f021de902ec65d6a38aa3de5547c26ad56c5_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fb5608e2-23a5-480d-8fce-d50c11d0c8fd/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MDEzOGNmYi01NDFmLTQ2ZDQtYmNiNy1hZWI3ZDA2NDlkNzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZiNTYwOGUyLTIzYTUtNDgwZC04ZmNlLWQ1MGMxMWQwYzhmZCI6WyJyZWFkIl19LCJleHAiOjE3NjI5MTM1NzUsIm5iZiI6MTc2MjkxMjk3NX0.XsbewBeDm4-nkKFgjyrofC8vbPtKIHXE81hS_3_JOFU&client=90138cfb-541f-46d4-bcb7-aeb7d0649d71&mode=fit","logoId":"fb5608e2-23a5-480d-8fce-d50c11d0c8fd","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Customer Support Desk!","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Welcome!","userInitialAnnouncementMessageWiki":"<p>Good evening,<br> We’re excited to share that Intterra has upgraded our support experience. Our support ticket system and help documentation will soon be available in one convenient location through Atlassian Jira Service Management (JSM).</p>\n<p>What’s New<br> You can now view and track all your support tickets in one place. To do that, you’ll need to create an Atlassian account, which allows you to:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>View the full history of your requests</li>\n <li>Track progress and status updates in real time</li>\n <li>Respond directly within the customer portal</li>\n</ul>\n<p>An option to create an account will be presented the first time you submit a ticket through the new system.<br> You can access the support portal — with or without an account — here:</p>\n<p><a href=\"https://intterragroup.atlassian.net/servicedesk/customer/portals\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Intterra Support Portal </a></p>\n<p>We’ve also moved our system documentation into this same portal for one-stop access to support resources. You can view them here:</p>\n<p><a href=\"https://intterragroup.atlassian.net/servicedesk/customer/portal/5/article/645562850?source=topic\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Intterra Help Docs </a></p>\n<p>What’s the Same<br> You can still send in new requests or reply to existing tickets via email — no login required. Creating an Atlassian account is only necessary if you’d like to view or manage your tickets directly through the portal.</p>\n<p>Preferred Method for Future Requests<br> Our existing email address — support@intterragroup.com — will continue to work as usual. However, we recommend using the new JSM portal for an easier and more transparent experience.</p>\n<p>Important Information:<br> Deployment date: the morning of 11/06/2025<br> We’ll finish resolving any open support tickets in our current system, and all new requests will be managed through the new platform.</p>\n<p><a href=\"https://intterragroup.atlassian.net/servicedesk/customer/portal/5/article/815169537\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Help Doc </a> on the new JSM Platform</p>\n<p>If you have any questions, please reach out to your account manager, your favorite support specialist, or simply reply to this email.</p>\n<p>We’re grateful for the opportunity to support you and look forward to continuing to make your experience with Intterra even better.<br> Warm regards,<br> The Intterra Support Team<br> support@intterragroup.com</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Customer Support Desk!","sharedPortalName":"Help Center","announcementHeader":"Welcome!","announcementMessage":"Good evening,\nWe’re excited to share that Intterra has upgraded our support experience. Our support ticket system and help documentation will soon be available in one convenient location through Atlassian Jira Service Management (JSM).\n\nWhat’s New\nYou can now view and track all your support tickets in one place. To do that, you’ll need to create an Atlassian account, which allows you to:\n- View the full history of your requests\n- Track progress and status updates in real time\n- Respond directly within the customer portal\n\nAn option to create an account will be presented the first time you submit a ticket through the new system.\nYou can access the support portal — with or without an account — here:\n\n [Intterra Support Portal | https://intterragroup.atlassian.net/servicedesk/customer/portals]\n\nWe’ve also moved our system documentation into this same portal for one-stop access to support resources. You can view them here:\n\n [Intterra Help Docs | https://intterragroup.atlassian.net/servicedesk/customer/portal/5/article/645562850?source=topic]\n\nWhat’s the Same\nYou can still send in new requests or reply to existing tickets via email — no login required. Creating an Atlassian account is only necessary if you’d like to view or manage your tickets directly through the portal.\n\nPreferred Method for Future Requests\nOur existing email address — support@intterragroup.com — will continue to work as usual. However, we recommend using the new JSM portal for an easier and more transparent experience.\n\nImportant Information:\nDeployment date: the morning of 11/06/2025\nWe’ll finish resolving any open support tickets in our current system, and all new requests will be managed through the new platform.\n\n[Help Doc | https://intterragroup.atlassian.net/servicedesk/customer/portal/5/article/815169537] on the new JSM Platform\n\nIf you have any questions, please reach out to your account manager, your favorite support specialist, or simply reply to this email.\n\nWe’re grateful for the opportunity to support you and look forward to continuing to make your experience with Intterra even better.\nWarm regards,\n The Intterra Support Team\n support@intterragroup.com","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#fdd822","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MDEzOGNmYi01NDFmLTQ2ZDQtYmNiNy1hZWI3ZDA2NDlkNzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NjI5MTM1NzUsIm5iZiI6MTc2MjkxMjk3NX0.qWun8wflSDK0hXeLtLA7zUTvrNe2W-lfqRSGuUtwMd0&client=90138cfb-541f-46d4-bcb7-aeb7d0649d71&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"topBarColor":"#fdd822","topBarTextColor":"#011e3c","hasTopBarBeenSplit":true},"forgotPassword":{"resetUrl":"/servicedesk/customer/user/forgotpassword"},"login":{"allowCookies":true,"contactAdminLink":"please contact your Jira administrators","elevatedSecurityCheckShown":false,"loginUrl":"/servicedesk/customer/user/login","canReset":true,"sdUserSignUpEnabled":true,"redirectUrl":"https://id.atlassian.com/login","aidEnabled":true,"loginAnnouncementSubject":"","loginAnnouncementMessage":"","loginAnnouncementLocale":""}}